• Location: Barcelona, Spain
• Hybrid 
• Full Time

Job Description:
Are you a natural problem-solver who loves helping others? We are seeking a native or near-native Danish speaker to join our international customer experience team in the vibrant city of Barcelona. In this role, you will support users of a major global travel and accommodation platform, ensuring seamless booking experiences and delivering exceptional service.

Key Responsibilities:

• Act as the primary point of contact for Danish-speaking users via phone, email, and live chat.
• Assist customers with inquiries regarding reservations, booking modifications, cancellations, and special requests.
• Troubleshoot customer issues with empathy, efficiency, and a solution-oriented mindset.
• Maintain a high level of product knowledge to provide accurate information and build long-term customer trust.

Requirements:

• Native or professional fluency in Danish with strong written and verbal English communication skills.
• Prior experience in customer support, tourism, or hospitality is highly valued but not mandatory.
• Excellent interpersonal and active listening skills.
• Ability to multitask in a fast-paced environment and navigate multiple digital tools simultaneously.

What We Offer:

• Competitive salary package with performance bonuses.
• Full relocation support for candidates moving from abroad.
• Comprehensive initial training and ongoing professional development.
• A dynamic, diverse, and inclusive workspace in beautiful Barcelona.