Position Overview

The CNC Technical Support position assists with new product programming and provides the first level of technical support to the Computer Numerical Control or CNC Operators. Operators use CNC machines to drill, grind or mill parts used in manufacturing Quaker Window and Door products. The CNC Technical Support position works as part of a team that keeps Quaker's machinery working properly. The CNC Technical Support position performs machine adjustments, troubleshoots problems, and completes machine maintenance.

Duties and Responsibilities

• Provide the first level of Technical Support on manufacturing machinery that drills, grinds or mills, monitor machine operation and display readouts to detect malfunctions
• Respond to notifications of CNC machine malfunction
• Troubleshoot 3D printers & CNC machines - define problems, collect data, establish facts and draw valid conclusions; order parts to make necessary repairs
• Train new CNC Operators
• Learn to calibrate CNC machines
• Read, analyze, and interpret technical procedures, mechanical drawings and set up instructions to understand specifications of the machinery
• Perform machine adjustments based on trend analysis of known issues
• Perform maintenance such as setting speed and feed rates, cleaning machine parts and replacing work or damaged drill bits
• Provide materials, tools, training and backup to CNC Operators
• Train operators on new programs and general CNC operation
• Communicate the state of equipment repairs to Production Leads
• Comply with safety, quality, and productivity requirements and procedures
• Assist the CNC Programmer with new product programming including programming for plastic printing fixtures
• Learn & apply basic rules in GCODE & ELUCAD software to create CNC Code
• Design and draw simple 3D fixtures in Solid Works CAD software
• Use 3D printers to produce CNC fixtures, various alignments and go / no-go gauges
• Translate instructions into computer commands so machines can perform proper functions to print necessary parts
• Load control media containing programmed commands into control console of machine or enter commands to retrieve programmed control data
• Prepare test runs to check if the machines produce outputs according to specifications
• Load or unload parts in machines for testing, set components to precise tolerances utilizing CNC technology
• Operate a CNC machine as necessary to produce testing parts
• Prompt and regular attendance at an assigned work location
• Interact with employees and customers in an appropriate manner
• Confer on site with staff members with whom the employee must interact on a regular basis
• Communicate via email and prepare reports
• Review and analyze data and information concerning machine programming
• Plan, prioritize and monitor parts creation
• Complete assigned tasks/projects in a timely manner

Supervisory Responsibility

No direct management or supervisory responsibilities.

Travel

Approximately 15% travel is required to commute between the Quaker campuses to resolve machinery issues, for training or position backup.

Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Familiarity with Microsoft Office software: Word, Excel, Outlook
• Apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to read and interpret blueprints & engineering drawings
• Ability to interpret a variety of technical instructions in mathematical or diagram form.
• Ability to work with fundamentals of plane and solid geometry and trigonometry mathematical concepts.
• Basic knowledge of AutoCAD – Computer-Aided Design software
• Proficient with hand tools and machinery required to maintain equipment.

Preferred Education and Experience

The expectation is that the individual has achieved a minimum level of education and/or related expertise to qualify for this position.

• Minimum 6 months experience with Quaker as a high-quality CNC Operator
• Certificate or degree in engineering or a relevant field of study preferred
• An equivalent combination of education and experience may be satisfactory

Competencies and Skills

• Resourceful / Proactive in Gathering Information, Sharing Ideas and Trouble Shooting
• Reading and Comprehension
• Reasoning Skills like Analysis, Evaluation and Synthesis
• Mathematical Skills
• Flexibility
• Collaboration and Team Based Mindset
• Safety Focused
• Quality Focused

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Physical Demands

The demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a manufacturing job. The employee must be able to:

• regularly lift and/or carry objects weighing up to 25 pounds, and occasionally lift and/or move up to 50 pounds,
• work shifts of at least 8 hours, and occasionally longer, for 5-6 days each week,
• reach, bend, climb or balance; and stoop, kneel, crouch or crawl as necessary; and
• stand for prolonged periods.

Vision abilities required by this job may include close vision, distance vision, depth perception and ability to adjust focus.

It is an essential job function and safety rule, applicable to every employee working in a safety sensitive classified position, to be able to work in a constant state of alertness and in a safe manner.

Safety

Observe safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly. The individual will also follow job-specific safety requirements such as Housekeeping, Ladder Safety, Power and Manual Tool Safety, Safe Lift and Scaffold Safety.

Work Environment While performing the duties of this job, the employee is exposed to climactic variations, fumes or airborne particles, various levels of vibration, and moving mechanical parts. Various different types of Personal Protective Equipment might be required based on the employee's work location. The noise level in the work environment may require hearing protection.

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management at any time.

Equal Employment Opportunity Statement

Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.