Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer.
 

Every day, our teams support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 colleagues globally, we combine innovation, collaboration, and expertise to help our customers solve some of the world's most important challenges.
 

Our Budapest Shared Service Center is a diverse and international workplace where talented professionals support customers and colleagues across Europe while building rewarding long-term careers.
 

About the Role

As an Order Support Specialist, you'll play a key role in ensuring an exceptional customer experience throughout the order lifecycle. Working closely with customers and internal stakeholders across Europe, you'll manage complex order-related activities, resolve customer enquiries, and help drive operational excellence through accuracy, efficiency, and collaboration.
 

This role combines customer support, order management, quotations, customer master data maintenance, and stakeholder coordination in a fast-paced international environment. It is ideal for someone who enjoys solving problems, building strong relationships, and delivering high-quality service while working across multiple systems and teams.
 

Why Join Our Budapest Team?

Our Budapest Shared Service Center is a dynamic international hub where talented professionals collaborate across multiple countries, functions, and business divisions.
 

Joining this team means becoming part of a supportive environment that values collaboration, continuous learning, and professional development. You'll gain exposure to international customers, complex operational processes, and cross-functional projects while building your expertise in customer operations and order management.
 

What You'll Do

• Deliver outstanding customer support across order entry, order management, quotations, and customer master data processes

• Manage customer requests from initial enquiry through to resolution, ensuring timely follow-up and excellent service

• Handle complex customer situations and escalations while maintaining a customer-focused approach

• Collaborate with Sales, Supply Chain, Finance, Logistics, and other internal stakeholders to resolve issues and support customer needs

• Build expertise in CRM and ERP systems to effectively manage customer interactions and transactions

• Maintain a high level of data accuracy and compliance across multiple systems

• Prepare and maintain operational reports and customer service metrics

• Support process improvement initiatives that enhance efficiency, service quality, and customer satisfaction

• Share knowledge and best practices with colleagues and support onboarding and cross-training activities when required

• Provide operational support to the wider team and management as needed

What We're Looking For

• Fluent Italian and English language skills, both written and spoken

• Minimum 2 years of experience in customer service, customer operations, order management, sales support, or a similar role within a multinational, shared services, or office environment

• Strong communication and stakeholder management skills

• Excellent problem-solving abilities and attention to detail

• Strong organizational skills with the ability to manage multiple priorities effectively

• Customer-focused mindset with a proactive, solution-oriented approach

• Ability to work independently while collaborating effectively within an international team

• Good knowledge of Microsoft Office applications

A Bachelor's degree is preferred; however, candidates with relevant experience and a proven track record will also be considered.

Nice to Have

• Experience working with ERP systems such as SAP, Oracle, or similar platforms

• Experience using CRM systems

• Previous experience in Shared Services or multinational environments

• Experience working with quotations, customer master data, or order management processes

What We Offer

• Competitive compensation package and comprehensive benefits, including private healthcare, wellbeing programs, and insurance coverage

• Hybrid working model with 2 days of home office per week

• Flexible Cafeteria package including SZÉP Card contribution and additional benefit options

• Complimentary language courses and extensive learning and development opportunities

• Career growth opportunities within a global organization

• Modern office environment on Váci út with complimentary coffee, tea, refreshments, employee parking, relaxation areas, and excellent public transport connections

• A supportive, inclusive, and collaborative workplace culture

• The opportunity to contribute to meaningful work that helps make the world healthier, cleaner, and safer

Ready to Make an Impact?

Join a global team where your expertise helps deliver exceptional customer experiences while supporting scientific innovation around the world.

If you're looking for a role where you can develop your customer service and order management expertise, work with international teams, and build a long-term career within a global organization, we'd love to hear from you.