Junior Application Support Analyst
Hollywoodbets
Durban, KwaZulu-Natal, South Africa1 month ago
82 views24 saves0 applies
Job Type
full time
Description
- Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards. (Advantageous).
- Experience in ITIL Foundation (Advantageous).
- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users on cross-functional platforms and teams.
- Ability to be flexible and capable of adapting and offering support across various departments and product teams.
- Understanding of documenting SOP’s in a software-related environment.
- Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures.
- Basic understanding of SQL for running and modifying queries. Assist with maintaining databases and supporting data integrity under supervision.
- User Support: Provide first-line technical assistance via various channels (e.g., WhatsApp, email, Skype).
- Issue Resolution: Troubleshoot software/system issues using tools and SOPs, while safeguarding data.
- Monitoring: Watch system dashboards and alerts, escalate as needed, and communicate outages.
- Ticketing: Log and prioritize incidents, escalate critical issues, and maintain ticket updates.
- Problem Management: Analyze trends, suggest improvements, and enhance SOPs/documentation.
- Knowledge Sharing: Maintain support records and contribute to the knowledge base.
- Shift & SLA Compliance: Work flexible shifts, including holidays, and meet SLA targets.
- Teamwork: Engage in team activities and support IT projects.
- Matric.
- A minimum of 6 months - 1 year relevant application support experience. (Advantageous).
- Relevant qualification in IT: Computer Engineering OR Software Programming (Degree or Diploma).
- Flexibility to work shifts.
This job is found at InterviewStack.io
Skills
monitoringgrafanasqldashboards
About Hollywoodbets
Hollywoodbets is a leading South African sports betting and gaming company founded in 2000. Operating from its headquarters in Umhlanga Rocks, KwaZulu-Natal, the company offers sports betting, casino games, and lucky numbers lotteries through both online and retail channels. With operations across South Africa, Mozambique, Ireland, and the United Kingdom, Hollywoodbets employs over 4,000 people and is known for its 'Purple Family' work culture.