SUMMARY

The Customer Service Associate member is responsible for providing exceptional customer service, crafting high-quality coffee beverages, and maintaining a clean, welcoming environment. They act as the "front line" of the business, engaging with customers, handling transactions, and ensuring efficient service during fast-paced shifts.

DUTIES AND RESPONSIBILITIES

• Greeting Customers: Welcoming customers immediately and warmly upon entry.
• Taking Orders: Accurately taking orders via the POS system, noting customizations (roast preference, dairy, syrup).
• Drink Crafting: Preparing and serving hot/cold beverages (espresso, lattes, pour-overs, teas, cold brews) following specific recipes and company standards.
• Quality Control: Dialing in grinders, measuring coffee, and ensuring the correct texture/temperature for steamed milk.
• Food Prep: Preparing and serving food items such as pastries, sandwiches, and soup.
• Restocking: Constantly replenishing cups, lids, syrups, pastries, and dairy products to maintain workflow.
• Inventory Tracking: Monitoring stock levels and notifying management of low supplies.
• Opening/Closing: Setting up or shutting down equipment, sanitizing machines, and balancing the cash register at the end of the shift.
• Cash Handling: Processing cash and credit card transactions accurately
• Providing a positive and cheerful customer service to all staff, students and visitors to Victory. 
• Assists in prepping food and drink areas in Victory Café.
• This position includes weekend shifts and scheduling.

Qualifications

• Food Handlers Permit
• Barista Knowledge is preferred but not required.
• Customer Service oriented
• Attention to Detail
• Ability to multi-task
• Good communication skills including written and verbal skills.
• Some experience working in a POS system and cash handling.
• Ability to understand and follow specific instructions and procedures.

ESSENTIAL JOB FUNCTIONS

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:

• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 35 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.
• Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning. Stands and/or walks continuously throughout shift.

Ministry Requirements

• Maintains Victory protocol, policies and procedures.
• Demonstrates integrity.
• Performs and maintains tasks with an appropriate level of confidentiality.
• Models the biblical standard of personal conduct and lifestyle that is expected of all Victory Team staff members as outlined in the Honor Code and Employee Handbook.
• Fully participates in the life of the church as an active member in good standing with Victory.
• Supports and adheres to the mission, vision, values, and philosophy of Victory.
• Submits to and supports the leadership of Victory.
• Works well as a team player with leaders, staff, and volunteers.

*Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

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