Digital Transformation Consultant
WNS Global Services
Benefits
Job Type
Description
We are seeking results driven Lean Six Sigma Consultant to lead process improvement initiatives, drive operational efficiency, and deliver measurable business outcomes. The ideal candidate will leverage Lean Six Sigma methodologies (DMAIC/DFSS) to identify improvement opportunities, reduce waste, and enhance quality across functions.
Key Responsibilities:
Lead end-to-end Lean Six Sigma projects using DMAIC methodology
Identify process inefficiencies, analyze data, and implement sustainable improvements
Facilitate Kaizen events, value stream mapping, and root cause analysis
Partner with cross-functional teams to drive continuous improvement initiatives
Coach and mentor Green Belts and project teams
Ensure alignment of improvement initiatives with business goals and targets
Requirements:
Proven experience in process improvement, operations, or consulting roles
Strong analytical and problem-solving skills with data-driven mindset
Expertise in tools such as Minitab, Excel, or other statistical software
Excellent stakeholder management and communication skills
Ability to influence and drive change across diverse teams
Qualifications
Minimum 8 year's experience
Preferred Qualifications:
Lean Six Sigma Black Belt certification preferred (Green Belt with strong experience may be considered)
Experience in Insurance industry
Project management experience
Exposure to BPR/automation/digital transformation initiatives
Additional Information
US rotational Night Shift
About the Company
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
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Skills
About WNS Global Services
WNS Global Services is a global business process management company specializing in outsourcing and offshoring services. It operates worldwide with offices in multiple countries including South Africa and India, providing services across various industries.