Overview

We are looking for a dedicated individual to join our team at Freshswood. In this position, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer concerns effectively.
• Provide feedback to management on customer trends and issues.

Requirements

• Proven experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools.
• Ability to work independently and as part of a team.

Nice to have

• Experience in the retail or e-commerce industry.
• Knowledge of CRM systems.
• Fluency in additional languages.