Duties and Responsibilities

• Ensure accurate and timely preparation of invoices and billing statements.
• Minimize billing errors by implementing proper verification and reconciliation procedures.
• Coordinate with Finance and Operations teams to promptly resolve billing discrepancies and concerns.
• Maintain compliance with company policies, procedures, and financial regulations.
• Improve billing cycle efficiency through process improvements and automation initiatives.
• Perform efficient and effective collection activities to consistently achieve or exceed monthly collection targets.
• Monitor customer accounts to ensure timely payment of outstanding invoices and follow up on overdue accounts.
• Conduct regular collection calls and email follow-ups with clients regarding outstanding balances and payment arrangements.
• Analyze aging reports and identify high-risk or delinquent accounts for escalation and immediate action.
• Prepare and submit collection status reports, aging summaries, and account updates to management.
• Reconcile customer accounts and investigate payment discrepancies, short payments, and unapplied payments.
• Maintain accurate collection records, account notes, and supporting documentation.
• Coordinate with clients to resolve billing disputes and payment concerns professionally and promptly.
• Provide excellent customer service regarding collection concerns, billing inquiries, and account adjustments.
• Assist in developing and implementing new procedures and system enhancements to improve departmental workflow and accounts receivable processes.
• Support audit requirements by preparing and providing necessary documentation when needed.
• Provide administrative support to the Accounts Receivable team and assist colleagues as necessary.
• Ensure accurate document preparation and proper records management in accordance with company retention policies and procedures.
• Perform other duties and responsibilities that may be assigned based on business needs

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or any related field.
• At least 1 to 3 years of experience in billing, collections, accounts receivable, or related finance functions.
• Knowledge of billing procedures, collection processes, and accounts receivable management.
• Strong understanding of basic accounting principles and financial processes.
• Proficient in Microsoft Office applications, especially Excel, and other accounting or ERP systems.
• Excellent analytical, problem-solving, and reconciliation skills.
• Strong communication and interpersonal skills with the ability to handle client concerns professionally.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work independently and manage multiple accounts and deadlines effectively.
• Experience in handling aging reports, payment follow-ups, and dispute resolution is an advantage.
• Ability to maintain confidentiality and handle sensitive financial information with integrity.
• Willing to work in a fast-paced environment and adapt to changing business needs.