Role Overview

The Quality Engineer (Manager) is responsible for leading testing activities within ServiceNow implementations, ensuring high-quality delivery across projects. This role oversees test strategy, manages testing teams, and ensures alignment with business requirements and quality standards.

Key Responsibilities

Test Strategy & Delivery

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  Define and manage end-to-end testing strategies, plans, and execution.
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  Oversee all testing phases including functional, integration, and user acceptance testing.
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  Review and approve test plans, test cases, and test reports.
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  Monitor testing progress, defects, and quality metrics throughout delivery.

Leadership & Governance

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  Lead and mentor a team of quality engineers and testers.
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  Ensure adherence to testing standards, methodologies, and governance practices.
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  Identify risks and issues, and drive resolution across stakeholders.
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  Provide regular updates on testing status and quality outcomes.

Stakeholder Collaboration

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  Work closely with business and technical teams to define testing objectives.
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  Translate technical requirements into test strategies aligned with business needs.
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  Support continuous improvement of QA processes and methodologies.

Qualifications

Required

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  Experience leading ServiceNow testing initiatives and managing QA teams.
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  Strong knowledge of software testing lifecycle, methodologies, and defect management.
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  Experience in developing test strategies, plans, and reports.
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  Strong analytical, problem-solving, and communication skills.
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  SQL knowledge and functional testing expertise.

Preferred

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  Familiarity with ServiceNow certifications and testing frameworks.
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  Experience in enterprise-level testing environments.

Key Competencies

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  Test management and strategy
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  Leadership and team development
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  Stakeholder communication
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  Risk and defect management
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  Continuous improvement mindset