Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.

We light the world's most beautiful spaces.

Summary: Assists Customer Service team with order management, ensuring deadlines are met and customers are satisfied.

Key Responsibilities:

· Deliver a high-quality, memorable customer experience that reinforces and elevates the company’s brand reputation.

· Collaborate cross-functionally with multiple departments to maintain smooth, efficient workflows and exceptional service delivery.

· Serve as a key point of contact between internal teams and outside sales representatives by handling lead time inquiries, order verifications, rush order requests, tracking updates, invoice copies, and a variety of service needs.

· Manage return requests by creating and coordinating service tickets to ensure timely resolution.

· Partner closely with the Shipping department on quotes documentation.

· Assist Order Entry and Quotes teams with configuring part numbers to support seamless order processing.

Qualifications

Required education, experience & skills:

· Strong Analytical skills

· Excellent digital literacy (Microsoft Word, Excel, etc.),

· Ability to work with detail, proven math skills

· Excellent written, verbal, and interpersonal skills

· Be able to type 45+ WPM

· Ability to comprehend technical details and technical literacy

· Associates degree from an accredited college

Preferred education, experience & skills:

· Bachelor of Business Administration from an accredited university

Working Environment:

· Smoke free workplace

Lucifer Lighting Company is an equal opportunity employer.