Key Responsibilities

• Respond promptly and professionally to customer enquiries via various communication channels
• Handle repeat order processing and sales order management accurately and efficiently
• Coordinate with internal departments including Sales, Production, and Logistics to ensure seamless order execution
• Prepare regular reports to sales and customers, ie order delivery reports, stock inventory reports, and related metrics etc.
• Support digital transformation initiatives, including adoption of AI tools and automation in customer service workflows
• Assist in streamlining processes using digital tools and system enhancements
• Perform ad hoc duties as assigned by management

Requirements

• Bachelor's degree holder preferred
• Minimum 2 years of experience in Customer Service or related field
• Hands-on experience with SAP system
• Familiarity with AI tools and willingness to adopt new technologies
• Strong knowledge of Microsoft Excel; experience with automation tools such as Macro, VBA, Power Automate, and Power Query is a strong advantage
• Good communication and coordination skills
• Detail-oriented, responsible, and able to work independently

Contract Terms

• 6-month contract with possibility of renewal based on performance

Preferred Attributes

• Experience in supporting digital transformation or process improvement initiatives
• Strong problem-solving skills and a customer-oriented mindset
• Ability to work in a fast-paced, cross-functional environment

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by click Apply Now.

We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not notified within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months.

Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due.