Join Our Team as a German-speaking Technical Customer Support Specialist in Thessaloniki!
Are you passionate about technology and customer service? Do you have a flair for problem-solving and enjoy assisting users with technical inquiries? If youre a German speaker looking to further your career in a vibrant city, we want you on our team!
Your Role:
As a Technical Customer Support Specialist, you will be essential in providing top-tier assistance to our users. Your main responsibilities will include:
User Interaction: Engage with users through various channels (email, phone, chat) to understand and address their technical concerns.
Account Analysis: Evaluate users specific account setups and past interactions to recommend effective solutions.
Technical Troubleshooting: Address software, hardware, and logistical questions, ensuring users receive timely resolutions.
Issue Escalation: Identify complex issues and escalate them appropriately while providing context for the escalation.
Requirements:
Language Proficiency: Native or fluent in German (oral and written) and fluent in English (minimum C1 level).
Experience: Previous experience in a customer-facing role (B2B or B2C) is essential.
Technical Skills: Basic coding knowledge with the ability to read code; prior experience in multi-channel customer support is preferred.
Communication Skills: Exceptional verbal and written communication skills, demonstrating clarity in conveying technical information.
Problem-Solving Abilities: Proven capability to navigate and resolve complex technical challenges effectively.
Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.
What We Offer:
Competitive Remuneration Package: A base salary that reflects your experience, skills, and performance.
Dynamic Team Environment: Work within a supportive and creative team atmosphere where positivity thrives.
Referral Program: Benefit from our referral program by bringing your friends to join our team.
Relocation Support: Assistance with your move to Thessaloniki, helping you settle into your new role and city.
Career Development: Access to guidance and tools to help you achieve your career goals.
If you are eager to deliver outstanding technical support and be part of a friendly, innovative team in Thessaloniki, apply today! Your next adventure awaits!