We are looking for Customer Service Representatives (CSR) to support our operations. This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone and/or digital channels

• Resolve customer inquiries, issues, and service requests efficiently

• Provide accurate information regarding AT&T products and services

• Maintain high customer satisfaction through professional communication

• Follow established processes and compliance guidelines

• Meet KPIs such as productivity, quality, and customer experience metrics Requirements:

• 6 months to 3 years of experience in Customer Service.

• English Advanced level.

• High School graduated.

• Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.

• Fair written and verbal communication skills.

• Critical thinking and logical thinking.

• Ability to multitask and work under pressure.

• Thinks outside of the box.

• Demonstrated ability to be a fast learner and diligent worker.

• Problem solving abilities.

Type of work:

• On-site. Internal - General Use

• Schedule: Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability).

What we offer:

• Life insurance

• Major medical insurance

• Dental and vision plan

• 30 days Christmas Bonus

• Food Vouchers

Please attach your resume in English to be considered in the position.