EDM Specialist, Product Support
Gresham
Bangalore, India2 weeks ago
30 views7 saves3 applies
Job Type
full time
Description
The Team
EDM provides Enterprise Data Management solutions for banks, asset managers, hedge funds, insurance companies, software companies and treasury functions in large institutions. With offices in EMEA, North America, APAC and India, EDM has a global reach and increasingly clients require work to be carried out remotely from their main office.
Job Responsibilities
Primary duties will be 2nd line support investigation, reproduction, and resolution of customer issues which includes but is not limited to:
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.
We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.
EDM provides Enterprise Data Management solutions for banks, asset managers, hedge funds, insurance companies, software companies and treasury functions in large institutions. With offices in EMEA, North America, APAC and India, EDM has a global reach and increasingly clients require work to be carried out remotely from their main office.
Job Responsibilities
Primary duties will be 2nd line support investigation, reproduction, and resolution of customer issues which includes but is not limited to:
- Advising on workarounds and identifying issues for bug fixing by the development team.
- Supporting and monitoring feeds and processes for hosted and installed clients.
- Interacting with clients and colleagues to ensure accurate and timely information flows.
- Investigating and documenting existing procedures and making recommendations for improvements
- Providing 1st line support when necessary, which includes responding to telephone and online support queries.
- Volunteer On-call support for which additional payment is provided for weekends and evenings. (After 1 year in role)
- Work an overnight shift to cover North America business hours.
- Undergraduate degree in related discipline or equivalent experience
- Experience in database management using MS SQL
- Client Facing experience
- Excellent problem solving capabilities
- Strong oral and written communication skills
- Direct experience of EDM is desirable
- Knowledge of web services and additional database software
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.
We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.
This job is found at InterviewStack.io
Skills
monitoringsql
About Gresham
Gresham is a global leader in enterprise data automation solutions for the financial services industry.
financial services, software