Technical Customer Care Specialist I

About Vitu

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support

issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.

Responsibilities

• Handle routine customer questions relating to product usage

• Provide technical support on issues through to resolution.

• Maintains expert-level knowledge of [Business Unit] processes and procedures

• Accurately log all customer information in the CRM tool

• Facilitate communication to other departments as needed to resolve client concerns

• Communicate with key stakeholders to identify and resolve inquiries.

• Provide proper follow- up to ensure customer is kept apprised of the issue status