At Jovie, we believe every family deserves reliable, high-quality childcare and every caregiver deserves meaningful, rewarding work. As one of the nation's leading nanny and sitter companies, we connect families with trusted caregivers who provide exceptional in-home care. Our team is dedicated to creating positive experiences for both families and caregivers through outstanding service, professional support, and a commitment to helping children thrive.
Position Overview 

The Operations Manager is responsible for overseeing caregiver staffing, performance, and client satisfaction. This role ensures consistent service delivery by managing scheduling, caregiver engagement, and communication with families and internal teams while supporting overall business performance. 

Key Responsibilities 

• Manage daily staffing and maintain high fill rates across all service types 

• Handle real-time scheduling changes, including callouts and reassignments 

• Oversee the on-call process to ensure consistent coverage 

• Lead, coach, and support caregivers to ensure professionalism and performance 

• Manage caregiver availability, schedules, and nanny placements 

• Communicate proactively with families regarding staffing updates and service changes 

• Address client concerns quickly and professionally 

• Lead onboarding, training, and ongoing caregiver development 

• Maintain accurate records, schedules, and system data 

• Drive key metrics including fill rate, retention, and utilization 

• Ensure compliance with all applicable laws and childcare requirements 

Qualifications 

• 3+ years in staffing, operations, or team management 

• Strong communication, organization, and leadership skills 

• Experience in high-volume scheduling preferred 

• Childcare or service industry experience preferred 

• Bachelor’s degree preferred 

Benefits & Compensation 

• Salary: $45,000 – $60,000 annually (based on experience) 

• Bonus opportunities 

• Paid holidays 

• Paid sick time 

• Vacation time 

• Hybrid work flexibility 

Equal Opportunity Employer 

Jovie is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law.