Job overview At our Libourne site, you will manage a team of customer service representatives. Main mission Strategy and policy definition: ensures that the team implements and applies the defined policies. Data management and sales monitoring: monitors SRC KPIs to track operational activity. Shares information with the team, other departments, and regions. Adjusts the allocation of customer portfolios to balance workload. Transport planning: ensures that transport orders placed by the team are optimized and comply with negotiated conditions. Approves transport orders within the authorized amount. Supports the team and challenges proposed options to meet customer needs while protecting the company’s interests. Order management: monitors the workload of the SRC team. Arbitrates and prioritizes orders when necessary. Supports the team in problem resolution. Informs the Group SRC Manager of any blocking points depending on severity. Checks and validates the team’s credit notes. Ensures teams are trained on processes and meet processing deadlines. Customer relations: coordinates activity and provides visibility to internal partners (regions, franchises, quality, etc.), as well as customers and external service providers. Communicates with the team and/or regularly shares relevant information to support operational efficiency. Quality, continuous improvement, and compliance: supports the team in case of specific issues related to regulations, risk, payment, or transport. Ensures all conditions are respected and compliant. Project management: contributes to and/or manages projects related to the activity.