Join The Amego Team!

We're looking for a friendly, customer-focused Helpdesk/Desktop Support Technician to join our IT team. If you enjoy solving problems, helping people, and working with technology, we'd love to hear from you.

This is a full-time, 6-month temporary position with the potential for extension based on business needs and performance. The role may be structured as either a 1099 contractor or a W-2 employee.

Work Environment

• 90% Windows, 10% macOS and mobile devices
• 70% onsite support, 30% offsite support at multiple locations
• Full-time, day shift (40 hours/week)
• Reports to the IT Manager

Key Responsibilities

• Provide Tier 1 support for hardware, software, and connectivity issues.
• Manage support requests through Freshservice, email, phone, and in person.
• Configure, deploy, and maintain computers, mobile devices, and peripherals.
• Support onboarding and offboarding, including Microsoft 365 account setup and access management.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Assist with SharePoint permissions and basic site administration.
• Maintain IT asset inventory and documentation.
• Escalate complex issues when necessary and follow through to resolution.
• Contribute to knowledge base documentation and continuous improvement initiatives.

#eg1

Qualifications

Qualifications

• 1–2 years of IT Support, Helpdesk, or Desktop Support experience.
• Strong customer service and communication skills.
• Experience supporting Windows 10/11, macOS, and iOS devices.
• Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Basic hardware, software, and networking troubleshooting skills.
• Reliable transportation for travel between locations (mileage reimbursed).
• Ability to lift up to 50 lbs.

Preferred Qualifications

• Experience with Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, and Freshservice or similar ticketing platforms.
• Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.
• CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).