Purpose:

Responsible for the maintenance of database management systems, including drawing up of database diagrams, security management, back-up and performance tuning.

Provide user support for database users.

Duties and responsibilities:

• Liaise with Business Analysts, to determine the most appropriate way, of affecting changes required by business in the various reports and database structures.
• Provide all levels of support telephonically to centres within the group country wide.
• Provide all levels of support to Software Developers, Business Analysts in order to resolve queries around data inconsistencies.
• Ensure database backups are successfully executed, as per schedules. Frequent tests to be performed to ensure database backups can be successfully restored.
• Proactively determine the root causes of issues experienced and raised by users.
• Investigate the impact of changes, proposed, in the databases, due to changes required in applications.
• Ensures processes are adhered to with regard to administering user profiles and access rights.
• Ensure that installation documents are maintained at all times.
• Apply prescribed standards consistently when installing database software.
• Replication, indexing, performance tuning etc
• Apply industry standards to database development, normalising structures etc

Qualifications and experience:

• Relevant IT diploma/ degree
• Certified In SQL, DB2 and Oracle
• Exposure to ISA (highly advantageous)
• 3 years experience working with SQL databases and management thereof
• At least 2 years working experience on DB2 databases.