#IN-DNI #LI-DNI

Company: CGIC
Department: Retail Sales
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: English with French as an asset.

#IN-DNI #LI-DNI

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

A Process Enablement Analyst is responsible for two key areas: process management, development, and improvement and project and strategic initiative enablement. In the area of process management and development, the analyst authors knowledge-based articles, documents system-based workflows and creates and updates processes and procedures. They also focus on optimizing, deploying, and tracking processes to improve efficiency. In terms of project and strategic initiative enablement, the analyst acts as a subject matter expert for related projects and initiatives, supports the execution and implementation of these initiatives within the team, monitors feedback, and contributes to resource planning.

How you will create impact:

• Create, maintain, and update knowledge for the team, liaising with other subject matter experts to ensure timely and accessible information.
• Assist in the deployment of new and/or revised processes, monitoring success and making changes and adjustments based on user experience.
• Identify and lead LEAN process improvement initiatives within billing and payments teams.
• Support the Leadership team as subject matter experts on various organizational initiatives and projects which require impact assessments to existing processes.
• Partner with the change management team on communication and change management plans for projects impacting billing and payments.
• ​​Participate in the planning process by relating organizational priorities to resource availability and current initiatives to deliver a plan that will maximize resource utilization and results.
• Develop processes and workflows to prioritize and achieve business outcomes, while removing roadblocks.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

To join our team:

• P​​ost-secondary degree/diploma in Business or a related discipline.
• Kaizen, Lean Six Sigma, Project Management certifications are an asset.
• 3-5​ years of experience in ​the insurance/finance industry or related business experience.
• Strong understanding of Insurance sales and services including billing and payments.
• Demonstrated experience in process documentation and design.
• Demonstrated experience in process improvement.
• ​​Working knowledge of CGIC distribution models and Retail Sales org structure.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

Expected salary/hourly range $60,574.00 - $100,956.00.

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The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

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Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.