Job Title: German Customer Service Representative

Location: Lisbon

Job Description:

We are looking for a dedicated and motivated German Customer Service Representative to join our team. In this role, you will provide exceptional support to our German-speaking customers and help resolve their inquiries effectively.

Responsibilities:

• Assist customers via phone, email, and chat, addressing their questions and concerns in German.
• Ensure customer satisfaction by providing timely and professional support.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and enhance customer experience.
• Stay informed about product updates and company policies to provide accurate information.

Requirements:

• Native or fluent German speaker, with strong written and verbal communication skills.
• Proficiency in English is a plus.
• Previous experience in customer service is preferred.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with CRM systems and basic computer skills.

Working Conditions:

• Full-time position with flexible working hours.
• Competitive salary and benefits.
• Opportunity for professional development and career advancement.

If you are passionate about delivering outstanding customer service and have a strong desire to help others, we would love to hear from you!