We’re looking for someone dependable, detail-oriented, and comfortable working independently at night. This role combines overnight guest service with security responsibilities to help keep the resort safe, support guests with after-hours needs, and ensure financial and operational tasks are completed for the next day.

You’ll be part of a team that values integrity, clear communication, and cross-department support.

Black Rock Oceanfront Resort is located in Ucluelet on the rugged west coast of Vancouver Island. Surrounded by old-growth forest and the wild Pacific, our team welcomes guests from around the world who come to experience this exceptional place.

This role is ideal for someone who:

• Is dependable, observant, and calm under pressure
• Communicates clearly and respectfully
• Works well with minimal supervision
• Enjoys professional, friendly guest interactions
• Is comfortable working overnight and outdoors in a coastal environment
• Can complete walking patrols, physical tasks, and detailed administrative work
• Has strong attention to detail for accounting and reporting tasks
• Has some accounting knowledge (asset)

In this role, you will:

Guest Service & Night Audit

• Greet and check in arriving guests
• Respond to guest requests, complaints, or emergencies
• Answer phones and manage reservations
• Process invoices and vendor payments
• Reconcile daily financial reports and ensure all EOD work is complete
• Write clear and accurate reports
• Schedule wake-up calls and prepare for the next day’s arrivals
• Support the Management Team with tasks as required

Security & Overnight Operations

• Conduct regular interior and exterior patrols of guest areas, public spaces, parking lots, and back-of-house areas
• Respond to noise concerns or security-related situations
• Monitor CCTV systems, alarms, and building access points
• Escort guests or staff upon request
• Ensure doors, windows, exits, and restricted areas are secured
• Report maintenance issues such as leaks, damage, or lighting concerns
• Assist with nightly lock-up procedures
• Communicate with morning and evening teams for smooth handover

What you bring:

• Experience in hospitality, security, or customer service (preferred)
• First Aid Level 1 (preferred)
• Strong communication and interpersonal skills
• Ability to stay composed in high-pressure or emergency situations
• Comfort with both guest-facing and back-of-house responsibilities
• Physical ability to complete walking patrols
• A reliable, self-motivated work ethic

Working conditions:

• Overnight shifts, generally 11:00 PM to 7:00 AM
• Indoor and outdoor work in a coastal environment
• Uniform and training provided

What we offer:

• Wage commensurate with experience
• Medical, dental, and life insurance benefits after waiting period
• Associate rates for hotel stays
• Volunteer support opportunities
• Team enrichment events
• Financial support for relevant education
• Low-cost on-site housing (full-time only, if available and required)
• Year-round employment
• Opportunities for advancement
• Inclusive, respectful workplace

Black Rock Resort resides within the Yuułuʔiłʔatḥ – Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.

If you’re reliable, confident, and want to support a safe and welcoming environment at night, we’d be happy to hear from you.