About this Position Act as the first point of contact for customers, ensuring excellent service delivery while managing order processes, coordinating with internal stakeholders, and supporting key accounts through efficient use of systems such as SAP. The role also focuses on performance tracking, customer satisfaction, and continuous process improvement. What you´ll do Serve as the primary point of contact for customer needs, ensuring timely and effective resolution of inquiries and requests. Deliver excellent customer service, fostering strong relationships and ensuring high levels of customer satisfaction and retention. Manage and support key accounts/customers, ensuring consistent service quality and proactive communication. Receive and process customer orders in SAP, ensuring accurate entry and timely release to picking and fulfillment operations. Act as a key user in SAP, executing system-related actions and supporting order management processes. Coordinate communication between customers, business units, and internal operations, ensuring alignment and smooth execution. Maintain an up-to-date and detailed knowledge of the company’s products, services, and processes. Track and monitor key service performance metrics. Generate reports and insights to support decision-making and continuous improvement initiatives. Support front-office customer service activities, including systems such as Service Cloud and Contact Center platforms.