Customer support - Trainer
DrinkPrime
Bengaluru, India2 weeks ago
104 views58 saves20 applies
Job Type
full time
Description
The trainer’s responsibilities include:
1. Conducting new hire training for chat support agents
2. Driving refresher training sessions for existing agents
3. Improving communication quality and empathy in chats
4. Training agents on SOPs, troubleshooting, and process handling
5. Reduce repeat contacts caused by incorrect or incomplete information
6. Working closely with QA and operations teams on identified gaps
1. Conducting new hire training for chat support agents
2. Driving refresher training sessions for existing agents
3. Improving communication quality and empathy in chats
4. Training agents on SOPs, troubleshooting, and process handling
5. Reduce repeat contacts caused by incorrect or incomplete information
6. Working closely with QA and operations teams on identified gaps
This job is found at InterviewStack.io
About DrinkPrime
DrinkPrime is on a mission to make safe drinking water accessible and affordable to every resident in India. They provide clean, safe, and healthy drinking water through a subscription-based model.