JOB SUMMARY & SCOPE

Work on various accounting activities to include AR and AP. Collect delinquent receivables in assigned areas. Analyze credit of new and existing

customers to determine credit worthiness along with a recommended credit line. Provide customer service for all accounts in assigned areas.

Focus on ensuring that Peak Technologies pays its debts/bills within a given timeframe.

KEY ACCOUNTABILITIES

• Collect delinquent receivables for assigned area as to improve the Company’s cash position while maintaining a positive customer relationship.
• Reconcile accounts taking unearned fast pay discounts, negotiated/compromised settlements.
• Reconcile charge card payments to open invoices, issue instructions for cash application and notify field sales co-workers to correct disputes.
• Identify customer issues and send discrepancy notices to appropriate co-workers, following disputes to satisfactory resolution.
• Resolve customer disputes to ensure overall customer satisfaction.
• Analyze credit by performing analysis for new and existing customers through gathering data from ERP system and reviewing purchase orders to present account status and approve credit worthiness.
• Ensure appropriate Sales Representatives are kept current on issues that may be delaying order approval.
• Evaluate bank and trade references, D & B (Dunn and Bradstreet) information and financial statements to establish and maintain credit lines with minimum risk to the Company.
• Provide paperwork copies and reports as requested in support of collection activities. Maintain collection activity file.
• Establish and maintain credit files based on financial information to support credit decisions.
• Evaluate orders and approvals or deny credit limits up to the policy guidelines. Review all orders with Credit & Collections
• Representatives and discusses any issues that may impact credit decisions.
• Verify payment terms, funding sources, and ensure proper documentation is in place.
• Release order investigations that have been approved.
• Respond to customer service calls relevant to billing errors, refund requests, tax exemption status and initiates appropriate action.
• Prepare monthly reports (month end comments, company top ten report, bad debt review) to advise management of receivable issues.
• Assist the accounting team in the preparation of monthly and quarterly reports and financial statements as well as quarterly close processes
• Process due invoices for payments.
• Review and resolve issues with financial and operational reports.
• Ensure Accounts Payable team complies with the terms and conditions in contracts.
• Support the preparation of annual budgets, forecasts and quarterly forecasts.
• Ensure bills are paid in a timely and accurate manner.
• Compare purchase orders, prices, terms of payment and other charges

EDUCATION + EXPERIENCE + KEY TRAITS

• High School diploma or GED.
• Six months to one-year related experience preferred.
• Excellent oral and written communication skills and strong customer service skills
• Demonstrated ability to evaluate customer financial date to establish adequate lines of credit.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

• Role does not require supervision of direct or indirect reports.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS

• Peak Management Team
• Peak Customers

PHYSICAL REQUIREMENTS