RESPONSABILITIES:

• Respond promptly to customer inquiries and concerns via phone, emails or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Upsell products and services to customers when appropriate
• Escalate customer issues to the appropriate department or manager as needed
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Provide feedback to management on customer issues, concerns, and trends.

REQUIREMENTS:

• High school education required
• Fluent in English and German (minimum C1 level, oral validation will be conducted) ️
• Excellent communication and argumentation skills
• Strong technology/computer skills