Services around Chromeleon system.

User Account Management (via CIDM)

Incident Management (via ServiceNow) - including but not limited to

o Troubleshoot computer systems (installation, uninstallation of software and drives on Windows OS)

o Troubleshoot hardware connection issues (co-ordinate with instrument services team or vendors as

necessary typical vendors include Thermo, Agilent, Waters)

o Troubleshoot Chromeleon software issues (co-ordinate with software vendor as necessary) o Co-ordinate with infrastructure and operations teams (like DBA, CIDM etc.) as necessary

o Troubleshoot configuration related issues (reporting, etc.)

Request Management (via Service Now) including but not limited to o Instrument configuration

o Chromeleon Installation

o Instrument Method configuration

Support with software installation during software upgrades and patch releases

Knowledge Management

Out of Scope

o Draft and maintain support run book or system admin document.

o Document unique issues (not covered within vendor support documentation) and corresponding fixes /

workaround.

Perform hardware re-calibration

Fixing software bugs or product limitation

Kindly share your resume at megha.saxena@therxcloud.com