Job Description:

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

· Hands-on experience with Windows/Linux/Mac OS environments

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and troubleshoot basic technical issues

· Familiarity with remote desktop applications and help desk software.

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal

· BS degree in Information Technology, Computer Science or relevant field

· Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus