What are you going to do?

• Responds to phone calls and emails throughout the day from customers

• Verifies customer information to create accurate quotes, including using electrical and mechanical drawings, SAP, equipment history data, etc.

• Creates parts and tooling quotes

• Follows-up and upsells customers on open quotes

• Processes part returns

• Cross trains in Warehouse operations

• Responsible for covering office shift during rotational process

• Updates our material requirements planning (MRP) system(s) with accurate lead times and proactively updates customers on order status

• Reports any issues or concerns impacting business operations to Parts Manager and provides recommendations for improvement where possible

• And other duties as assigned by management

We ask

• Experience in using SAP application preferred

• Computer proficiency required (i.e., Microsoft Office – Word, Excel and Outlook, Teams, etc.) at least one year

• Technical, mechanical, electrical, aptitude is a plus

• Ability to demonstrate clear attention to detail

• High school diploma or GED required

• Associate degree preferred

We offer

• Flextime policy

• Paid Time Off (i.e., PTO) that can be used as it’s accrued

• Paid Holidays effective date of hire

• Medical insurance (i.e., three plans available, PPO, HMO*, and PPO with HSA) effective date of hire

• Dental care

• Vision care

• 100% Voortman USA LLC paid life insurance

• Additional voluntary life insurance option

• 100% Voortman USA LLC paid short-term disability

• 50/50 premium split between Voortman USA LLC and employee for long-term disability (i.e., LTD)

• 401K plan available with Company contribution

About Voortman

Join Voortman

Voortman is growing and we’re preparing to move into our brand-new Production Facility and Offices in April 2026. With over 70 team members currently based in Fresno and Monee, this relocation marks a major step forward in our commitment to serving customers across North America and investing in the future of our workforce.

As part of a global organization headquartered in the Netherlands with more than 750 employees, Voortman is a leader in designing and building advanced CNC steel processing machines, developing intelligent software solutions, and delivering outstanding customer service.

This move reflects our long-term vision for growth, innovation, and excellence. We’re actively recruiting driven individuals who want to be part of a forward-thinking team shaping the future of steel processing.

Be part of our next chapter. Grow with Voortman.