Reservations & Revenue Supervisor

Basecamp Resorts, Canmore

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

• Quarterly profit share program!
• Be part of the fastest growing hospitality brand in Canada.
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Company paid staff events.
• We offer competitive wages based on experience.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview

We require a full-time Reservations & Revenue Supervisor to assist our revenue & sales team in the daily management and success of 13 properties. This role offers an opportunity to collaborate with cross-functional teams and contribute to the overall efficiency and revenue growth of our properties.

Salary: $52,000 - $55,000

Shifts: Full-time, weekends, permanent

Key Responsibilities:

Team Leadership & Training

• Support onboarding and training of new Reservations Coordinators, ensuring they understand systems, policies, and brand standards.
• Provide day-to-day guidance and coaching to help the team manage workloads and prioritize tasks effectively.
• Conduct regular check-ins with team members, answer questions, and identify training needs.
• Encourage clear communication and teamwork across the reservations function and with property teams.
• Help identify process gaps or recurring issues and suggest practical improvements.
• Lead by example in customer service, professionalism, and attention to detail.
• Escalate complex guest or system issues appropriately while supporting team learning.

Reservation & Booking Management

• Ensure accuracy of OTA bookings in PMS.
• Enter & coordinate reservation bookings.
• Manage staff booking requests.
• Load and update rates, promotions, and packages into the reservations system as required.
• Work closely with each property’s guest service teams to resolve any reservation related issues promptly and effectively.

Revenue & Financial Coordination

• Track payments owing, refunds, rate adjustments & cancellations to ensure revenue is being maximized.
• Produce daily revenue reports.
• Coordinate & invoice promotional stays with our marketing team.
• Work closely with the accounting department to ensure gift card reconciliation & funds transfers are correct.

Administrative & Miscellaneous

• Other duties as assigned.

Requirements

• Previous experience in reservations, guest services, or hospitality is preferred.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
• Ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Familiarity with online travel agency platforms and practices.
• Proficiency in using reservation systems and property management software.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.