Dutch Speaking Customer Support Advisor – Fintech

Job Overview

We are seeking a customer-first Dutch Speaking Customer Support Advisor to join a leading global customer experience company in Lisbon, Portugal. Supporting a top-tier financial technology platform that provides online payment solutions for individuals and businesses worldwide, you will assist users with digital wallet management, transactional inquiries, and payment-related troubleshooting. This role allows you to be part of a rapidly growing fintech industry leader within an international and highly supportive team.

Location & Work Mode

• City: Lisbon
• Country: Portugal
• Work Mode: Remote or on site

Your Role & Responsibilities

• Provide high-quality customer care across digital channels, including phone, chat, and email in Dutch.
• Troubleshoot transaction discrepancies, account security settings, and payment issues related to digital wallet products.
• Offer clear, timely, and empathetic resolutions to users while maintaining a professional demeanor.
• Accurately log, categorize, and track all user interactions within the corporate CRM system.
• Ensure strict compliance with financial security procedures, privacy regulations, and internal service standards.

Your Qualifications

• Language Proficiency: Native or near-native fluency in Dutch (C2 level) paired with a strong command of English (B2+ level).
• Technical Comfort: Highly comfortable navigating PC-based tools, internet-based systems, and specialized software applications.
• Core Competencies: Strong attention to detail, exceptional organizational skills, a collaborative mindset, and a resilient attitude.
• Experience (Preferred): Minimum of 1 year of experience in customer service, hospitality, retail, or a similar environment. Prior experience in financial services, fintech, or internet-based companies is a strong plus.

Shifts & Working Hours

• Schedule: Full-time hours operating on standard project operational shifts.

Salary, Bonuses & Benefits

• Base Salary: €1,100 Gross x 14 months per year.
• Meal Allowance: €7.23 per working day (Lunch allowance).
• Training: Comprehensive initial training and all necessary software tools are provided to ensure your success.
• Career Growth: Structured long-term career development opportunities within a major global organization.
• Environment: Dynamic and inclusive multicultural team environment.

Relocation Support

• Availability: Relocation packages are not specified for this position. Candidates should ideally be based in Portugal or prepared to manage their own relocation.