Customer Service Representative – Czech & English
Cross Border Talents
Job Type
Description
Location: Lisbon
Work Model: On-Site
Schedule
Monday to Sunday (rotational shifts)
08:00 – 17:00 or 09:00 – 18:00
2 rotational days off
Future schedule may change to 24/7 shifts
Responsibilities
Provide customer support for a global e-commerce platform
Handle customer inquiries via chat, email, or phone
Deliver excellent service and maintain high customer satisfaction
Follow platform policies and procedures
Manage high contact volumes during promotional seasons
Requirements
Fluency in Czech and English
Strong communication and customer service skills
Empathy and problem-solving mindset
Understanding of e-commerce platforms
Ability to work in rotational shifts
This job is found at InterviewStack.io
Skills
About Cross Border Talents
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process.