uKnowva- Customer success engineer
Nexthire
Job Type
Description
Roles & Responsibilities
● Providing technical support and respond for incoming queries related to HRM software (uKnowva)
● Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT
● Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
● Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
● Basic knowledge of SQL and EXCEL
● Proper understanding of the client's requirements
● Understanding PHP code will be an added advantage
This job is found at InterviewStack.io
Skills
About Nexthire
Nexthire is an India-based company specializing in talent acquisition and applicant tracking systems, offering remote job opportunities with job listings sourced from ATS platforms like Breezy and Nexthire.