Network Field Service Engineer, Preston

Roc Technologies is seeking a highly motivated and customer-focused Network Field Service Engineer to join our dedicated on-site team in Preston.

This is a hands-on, operational role responsible for maintaining and supporting our client's network infrastructure, ensuring contractual service levels are consistently achieved and delivering an exceptional customer experience. You will play a key role in installing, maintaining, troubleshooting, and supporting network equipment across the campus environment.

If you have strong networking skills, enjoy solving technical challenges, and thrive in a customer-facing environment, we'd love to hear from you.

As a Network Field Service Engineer, your responsibilities will include:

• Installing and commissioning network switches and associated infrastructure
• Configuring switching environments and network equipment
• Configuring and supporting Juniper Wireless Access Points
• Diagnosing and resolving wired network issues, escalating where appropriate
• Maintaining network availability through routine maintenance and preventative activities
• Replacing faulty network hardware, including switches, wireless access points, and associated peripherals
• Troubleshooting incidents and keeping customers informed throughout the resolution process
• Maintaining accurate and detailed records within Roc's IT Service Management platform
• Working as part of an on-call rota to provide support for Priority 1 and Priority 2 incidents, including on-site attendance when required
• Liaising with third-party vendors and support providers to progress incidents and requests
• Delivering excellent customer service and maintaining high levels of customer satisfaction

We're looking for someone who can demonstrate:

Technical Knowledge

• Knowledge of Juniper switching and wireless technologies
• Understanding of network infrastructure and LAN cabling best practices
• Ability to diagnose and resolve network-related issues

Personal Attributes

• Self-motivated with the ability to work independently
• Strong team player with a collaborative approach
• Excellent communication skills, capable of engaging with both technical and non-technical stakeholders
• Strong problem-solving skills and attention to detail
• Ability to work effectively under pressure and to tight deadlines
• Professional, resilient, and committed to delivering service excellence

Experience

• Previous experience in a customer-facing IT support or network support role
• Experience working within a team environment
• Comfortable working in a fast-paced operational setting

Desirable Skills

• Hands-on Juniper networking experience
• Network security knowledge
• Network cabling installation, surveying, and infrastructure experience

What We're Looking For:

Successful candidates will demonstrate:

• Ownership and accountability for resolving issues through to completion
• Excellent written and verbal communication skills
• A proactive and resourceful approach to problem-solving
• The ability to plan and prioritise workloads effectively
• A commitment to delivering outstanding customer service

Additional Information

• Participation in an on-call support rota is required.
• A Disclosure and Barring Service (DBS) check will be completed shortly after commencement of employment.
• This role is fully site-based in Preston.