Customer Service Manager
Habasit
United Kingdom1 month ago
96 views31 saves9 applies
Job Type
full time
Description
Key Responsibilities
Team Management: Oversee and manage a team of internal sales representatives, providing guidance, support, and motivation to achieve sales goals.
Performance Monitoring: Track and analyze sales metrics to assess team performance, identify trends, and implement improvements as necessary.
Training and Development: Recruit, train, and develop sales team members to enhance their skills and ensure they are equipped to meet sales objectives.
Collaboration: Work closely with other departments, such as external sales and warehouse, to align sales efforts and improve the overall customer experience.
Customer Relationship Management: Build and maintain strong relationships with clients to foster loyalty and repeat business.
Sales Reporting: Prepare regular reports on sales performance and present findings to senior management to inform strategic decisions.
Proven Experience: Previous experience in office or branch management or a similar role, with a track record of achieving sales targets.
Leadership Skills: Strong leadership and team management abilities to inspire and motivate the sales team.
Analytical Skills: Proficiency in analyzing sales data and metrics to make informed decisions and drive performance improvements.
Communication Skills: Excellent verbal and written communication skills to effectively interact with team members and clients.
Problem-Solving Skills: Ability to identify challenges and develop effective solutions to overcome them.
This job is found at InterviewStack.io
Skills
monitoringcustomer relationship managementrelationship managementteam management
About Habasit
As a leading global company for conveyor and power transmission belts, we provide tailor-made, innovative solutions and services, which keep industries in motion.
manufacturing, logisticsWebsite