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Job Overview:

As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving, allowing you to learn and develop foundational IT skills.

What's for the Candidate:

• Hands-on experience with IT support processes and tools.
• Mentorship from experienced IT support professionals.
• Exposure to troubleshooting and resolving common technical issues.
• Opportunity to build basic IT skills and develop career pathways in tech support.

Key Responsibilities:

• Assist in handling IT support tickets related to hardware, software, and network issues.
• Learn to troubleshoot basic computer problems under supervision.
• Support in maintaining the knowledge base by documenting solutions to frequent issues.
• Help escalate complex issues to senior engineers or specialized teams. ⢠Provide remote and on-site support to end users for routine technical problems.

Requirements:

• Basic understanding of computer hardware, operating systems, and common software applications.
• Strong communication and problem-solving skills.
• Willingness to learn and ability to adapt to new technologies.
• Currently enrolled in a degree program related to IT, computer science, or a relevant field.

Job Location: Remote/Hybrid/In-Office

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