We are looking for a detail-orientated and knowledgeable Financial Crime Quality Checker to join our Financial Crime Operations team. This role plays a critical part in ensuring our financial crime processes are robust, compliant, and deliver fair outcomes for customers. You will bring specialist expertise in anti-money laundering, counter-terrorist financing, and financial crime regulations, helping us maintain high-quality standards while supporting business performance and regulatory obligations.

As a key member of the first line of defence, you will assess the quality of financial crime investigations and operational activities, providing constructive feedback, coaching, and guidance to colleagues. Your work will directly contribute to improving decision-making, reducing risk, and enhancing customer outcomes across a wide range of products and services.

You will be responsible for quality checking across multiple financial crime disciplines, including transaction monitoring, sanctions screening, politically exposed persons (PEP) assessments, suspicious activity reporting (SARs), adverse media reviews, and customer risk assessments. A strong focus will be placed on ensuring all customer interactions are handled with care, particularly where vulnerable customers may be impacted.

In addition to conducting detailed assessments, you will identify trends, root causes, and areas for improvement, working collaboratively with stakeholders to drive continuous improvement initiatives. You will also escalate emerging risks, policy breaches, and quality issues, ensuring they are addressed promptly and effectively. Your insights will support the development and refinement of quality frameworks, scorecards, and operational procedures.

This role requires excellent analytical skills, attention to detail, and the ability to communicate clearly and confidently with a range of stakeholders. You will be expected to manage your workload efficiently, meet service level agreements, and contribute to management information reporting that supports strategic decision-making.

If you’re passionate about financial crime prevention, quality assurance, and driving operational excellence, this is an exciting opportunity to make a meaningful impact in a fast-paced and evolving environment.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in our Gosforth or Glasgow hub. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

In this role, you will spend your day reviewing financial crime cases to make sure they have been handled correctly and in line with policies and regulations. You will provide clear feedback and guidance to colleagues to help improve the quality of their work and support better outcomes for customers. You will look out for patterns or issues in cases, raising any concerns and helping the team fix problems at the source. You will also work closely with different teams to share insights, improve processes, and ensure the business continues to operate safely and effectively.

About you

You will have:

• Proven experience working in a financial crime, anti-money laundering, or quality assurance role, with responsibility for reviewing and assessing case quality.

• Demonstrable knowledge of financial crime regulations and frameworks, including anti-money laundering, sanctions, and customer risk assessment requirements.

• Strong analytical skills, with evidence of interpreting complex information and making clear, evidence-based decisions or recommendations.

• Experience providing structured feedback or coaching to colleagues to improve performance and quality outcomes.

• The ability to identify trends and root causes from quality reviews and escalate risks or issues appropriately.

• Strong written and verbal communication skills, with the ability to clearly present findings to a range of stakeholders.

• Proven ability to manage workload independently and meet deadlines or service level agreements consistently.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Michelle Begley, and the main recruitment contact is Sameena Rehman.