The Role

The Benefits Systems Administrator supports delivering superior benefits administration services to Willis Towers Watson clients, including Health and Welfare and Pension plan administration. The full-time position requires an individual who is comfortable with benefits administration systems, client contact, and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

Performance Objectives

Clients

• Administer ongoing benefit system activities.
• Receive and process import data files containing indicative data, election data, dependent and beneficiary data
• Generate payroll/vendor feeds, as well as ad-hoc management reports
• Process and fulfill, confirmation statements and other benefit-related materials
• Assist with system testing; Web, interfaces and system-generated reports for new and ongoing systems
• Utilizing case management tools as needed
• Exercise discretion and independent judgment in responding to and resolving client issues
• Develop and maintain system processing documentation and processing calendar
• Provide backup for other team members as needed
• Attend ongoing client status meetings as needed to establish client relationship
• Attend internal project meetings to ensure project continuity in the ongoing

Financial

• Meet service-level agreements across all clients
• Meet billable hour goals as defined by your manager
• Work within the prescribed budget for each project
• Identify potential out-of-scope work and new opportunities for client teams

People

• Take initiative to share knowledge and/or experience with team members proactively
• Develop strong partnerships with team members
• Work collaboratively with other members of the team to meet internal and client objectives
• Solicit feedback and development opportunities for career growth

Excellence

• Assist project team with client assignments to deliver timely, within-budget and high-quality work
• 100% compliance with SOC1 and Professional Excellence criteria
• Help develop and maintain system processing documentation
• Analyze process workflow and recommend improvements to increase efficiency and effectiveness
• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

The Requirements

• Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
• Ability to complete Willis Towers Watson Benefits Systems Administrator training program
• Strong analytical and problem-solving skills
• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
• Professional and responsible approach to work, clients and colleagues
• Willing to work on a mid-shift schedule
• Ability to manage time and work a flexible schedule
• Ability to organize and prioritize with strong attention to details
• Excellent oral and written communication skills
• Ability to work independently and in a team environment with minimal supervision
• Ability to complete multiple projects within established deadlines
• Work experience with US and/or UK counterparts and projects preferred, but not required
• College degree preferred

WTW is an Equal Opportunity Employer