Join Our Team as a Customer Support Representative (Croatian) in Romania!

Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment and enjoy solving customer issues? If you are fluent in Croatian and English, we have an exciting opportunity for you!

Position: Customer Support Representative (Croatian)

Location: Cluj-Napoca, Romania
Employment Type: Full-time
Remuneration: Base salary + performance bonuses

Duties and Responsibilities:

• Communicate with customers via phone, email, and chat to resolve issues and inform them about product features.
• Manage customer orders and ensure client retention.
• Recognize, record, and solve complaints effectively.
• Proactively suggest process improvements.
• Adhere to processes and procedures.
• Update customer database and document activities.
• Report common issues to the support team for escalation.

Requirements:

• C1 level written and verbal communication skills in Croatian.
• B2 level English proficiency.
• High school diploma or equivalent.
• Excellent customer service and relationship-building skills.
• High motivation and enthusiastic approach.
• Self-organized and able to work in a fast-paced organization.
• Good numerical and reasoning skills.

What We Offer:

• Full-time schedule: Monday-Friday, 8 AM - 5:30 PM.
• Transportation coverage.
• Attractive remuneration package.
• Signing bonus
• 20 days of holidays per year, plus an extra day after one year.
• Contract for an indefinite period.
• Comprehensive 5-day training program.
• Up to 6 months of accommodation if needed.
• Excellent relocation support
• Meal tickets (30 RON/day) approx. 150 EUR net/month.
• Private medical package.
• Paid professional training.
• Internal development opportunities.
• Discounts with our current partners.
• Gym monthly subscription.
• Employee assistance/wellbeing program subscription.

Ready to take on this exciting role? Apply now and be part of our dynamic team!