Join us as a Customer Success Intern in our growing Customer Experience team! 🚀

Alliants works with many of the world’s most respected luxury hotel, travel, and retail brands to deliver exceptional customer experiences. Founded in 2009 and headquartered in Southampton, we have built industry-changing technology solutions — including award-winning mobile apps and chat platforms — that transform the digital guest experience for millions of guests at some of the most luxurious hotels and brands in the world.

We are a, fast-scaling team where every person’s contribution is visible and valued. We work across Southampton, London, New York, Toronto, and Miami — and our customers span every continent. If you want a placement where your work actually matters from week one, this is it.

Role Focus

This is not a tea-making placement. From day one you will have real accounts to support, real customers to communicate with, and real metrics your manager will review with you every month.

As a Customer Success Intern on our Product team, you will support the delivery of exceptional value to Alliants’ hospitality customers – helping them adopt, embed, and get measurable results from the Alliants Experience Platform (AXP). Working directly alongside the Product Solutions Architect (Grade F) and Customer Success Managers (Grade D), you will contribute to real customer outcomes from day one of your placement.

You will sit inside our Customer Success team, working directly alongside our Product Solutions Architect and Customer Success Managers. Your job is to help our hospitality customers get maximum value from the Alliants Experience Platform (AXP) — and to build the skills, confidence, and professional track record that will set you apart when you graduate.

Role Details

📍 Location: UK Hybrid – 2 days/wk in office (Southampton)

💸 Compensation: £27,000 per year

✈️ Travel: Occasional UK travel; full driving licence preferred

Responsibilities

We are looking for a penultimate-year student studying for a BA in Hospitality Management or a related field at a leading hospitality school. You do not need to be a technology expert — but you do need to be genuinely curious about how technology is shaping the future of hospitality.

Requirements

By the end of your 12 months, you will have:

• Supported the onboarding of real enterprise hospitality customers onto AXP

• Produced monthly product adoption reports that inform CS strategy

• Maintained CRM data across a live customer portfolio

• Built a library of knowledge resources actively used by the team

• Presented your impact to CS leadership at the end of your placement

What You Will Do

• Support new customer onboarding onto AXP — preparing welcome materials, tracking tasks, attending calls, and ensuring customers start their journey with confidence

• Monitor product usage dashboards and compile monthly adoption reports, flagging accounts that need attention

• Draft and send routine customer communications under the guidance of your CSM, ensuring messages are clear and on-brand

• Keep CRM records accurate and up-to-date for your assigned accounts — you own the data quality for your patch

• Build internal playbooks, FAQ guides, and how-to resources that make the whole CS team more effective

• Support the Product Solutions Architect with demo preparation, product walkthroughs, and technical documentation

• Contribute to customer success meetings and business reviews with structured notes and follow-up actions

Benefits

Your Benefits Package

We believe great people deserve to be looked after properly. Here is what you will receive as an Alliants placement student:

We want to hear from you if you are passionate about hospitality, curious about technology, and ready to make a real contribution during your placement year.

Apply directly through our careers page — you will find the listing and full application form at alliants.careers.hibob.com. In your application, tell us why you are interested in the intersection of hospitality and technology, and what you hope to get from your placement year. We do not use automated screening — a member of our People team reads every application.

We are committed to equal opportunities for all applicants. Alliants welcomes applications from candidates of all backgrounds, nationalities, and universities. You must have the right to work in the UK for the full 12-month duration of the placement.

Alliants works with universities on formal placement year programmes. If your placement office would like to discuss a partnership, please contact us at the same address.