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Any offer of employment is contingent upon your successful completion of a pre-employment substance abuse and physical screening, verification of documents pertaining to your right to work in the United States using E-VERIFY, and completion of required employment documents

GRISWOLD INDUSTRIES

Job Description

Inside Sales Coordinator

JOB DIMENSIONS:

Job Summary:

Depending on level of experience, under general to minimal supervision, reviews purchase orders, performs order entry and expediting of orders; ensures sales orders conform to purchase orders, engineering specifications,

and quality standards; provides prices and delivery date in response to phone inquiries; and performs related duties as required.

Reports to:

Department Supervisor

Examples of Duties and Responsibilities:

• Handles customer phone inquiries regarding product price and delivery, oral, and written orders;
• Obtains technical information;
• Reviews purchase orders for price and other requirements;
• Inputs new orders and changes into system;
• Requests new and revised engineering drawing specifications as necessary;
• Expedites existing orders and updates delivery information;
• Interacts with other departments such as Engineering, Production Control and Purchasing regarding the status of customer orders;
• Handles phone inquiries from other internal offices regarding pricing and delivery;
• Verifies body, trim, pattern, class, end details, options, and controls for proper material delineation and usage;
• Provides requested catalogs and product specifications;
• Completes returned goods authorizations and subsequent credit memos;
• Prepares repair order records and initiates billing of those repairs;
• Assists other internal personnel with information related to special shipping documents; and
• Sets up sales order files;
• May be required to transport customers and outside sales people to and from airports, hotels, and restaurants;
• May be required to move or deliver parts from stock area to shipping area as needed by customers;
• May be required to move or deliver parts to service department job locations as needed by the service department;
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
• Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.

QUALIFICATIONS GUIDELINES:

Any combination equivalent of, but not limited to, the following:

Experience/Training/Education:

Minimum 2+ years’ experience and training in computer order entry, inside sales practices and procedures, preferably within a manufacturing environment; considerable telephone sales and order entry experience.

Familiarity and experience working with ERP systems such as SyteLine and cloud-based document sharing systems, such as SharePoint. Experience in related customer fields may be required. Typing skills of 35-50+ wpm

required. High School Diploma or equivalent required.

Knowledge/Skills/Abilities:

• Skilled in operation of computer hardware, office equipment and software applications functions involving sales and order entry work;
• Ability to read and understand schematics, engineer­ing drawings, bills of materials, and test reports;
• Ability to read and interpret purchase orders and product specifications;
• Ability to communicate and work cooperatively with others including co-workers and customers;
• Ability to understand and follow instructions; and
• Ability to organize and complete assigned work as scheduled.

Physical Requirements:

• Must be able to occasionally lift, move, and carry literature, materials, pilot controls and small valves weighing 50 pounds or less;
• Able to perform data input for extended periods of time;
• Ability to operate office equipment such as computers, printers, filing cabinets, photocopiers and other office equipment, as applicable;
• Most work tasks are performed indoors where temperature is moderate and controlled by office environment systems;
• Ability to work (sit and/or stand) at a desk for majority of the work day; walking and/or standing may be required for the remainder of the work day. Length of time performing these physical requirements may vary from day to day and task to task;
• Requires grasping, writing, sitting, standing, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual acuity; and
• Ability to perform essential functions of the job, as defined;
  • Reasonable accommodations provided upon request.

Special Requirements:

• Possession of valid Driver License, and;
• Acceptable driving record.