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Cloud Service Desk Representative

Spry Methods

Washington, DC (Hybrid)1 week ago
22 views7 saves0 applies

Job Type

full time

Description

Who We’re Looking For (Position Overview):
The Cloud Service Desk Representative supports the endpoint engineering team, contributing to secure imaging, endpoint lifecycle management, enrollment, telemetry, documentation, and support for escalated service issues.

What Your Day-To-Day Looks Like (Position Responsibilities):

    • Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage.

    • Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations.

    • Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates.

    • Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams.

What You Need to Succeed (Minimum Requirements):

    • Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.

    • Six years of engineering experience in enterprise environments.

    • Experience working under formal change control, audit, and security governance processes.

    • Experience with endpoint management, device workflows, operational documentation, and escalated issue support.

    • Top Secret (TS) security clearance.

Ideally, You Also Have (Preferred Qualifications):

  • Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.

This job is found at InterviewStack.io

Skills

monitoringtypescript

About Spry Methods

Spry is a certified Small Business headquartered in McLean, VA. Spry provides Enterprise, C4IT, Management, and Cyber Solutions to the federal government and commercial entities.

cybersecurity, public sectorbootstrapped