Roles and Responsibilities Review existing business processes and requirements and map these to SAP case, mobile, and e-service solutions Schedule and conduct workshops with business and functional teams to plan, prioritise, design, and deliver documented business processes using Visio for SAP case, mobile, and e-service applications Ask relevant questions to clarify stakeholder needs and translate vague ideas into clear, structured requirements Develop functional and non-functional requirements, use cases, and process flows (BPMN) Ensure documentation is clear and understandable to both technical and non-technical audiences Ensure completeness of all business scenarios and related documentation Present and communicate TO-BE business processes to business and project stakeholders and obtain sign-off Document the project blueprint Attend and actively contribute to project team meetings and business analysis discussions to support overall project success Requirements Qualifications Required Related qualification Proof of the related qualification must be provided when submitting the CV Experience Minimum of 8+ years’ experience as an SAP Business Analyst Skills and Competencies Strong interpersonal skills Solid understanding of SAP system integration, specifically between: SAP Case & Records Management SAP UI5 Portal SAP UI5 Mobile Working knowledge of: Systems, APIs, integrations, and data flows The language of developers and architects Understanding of project methodologies, with the ability to adhere to project timelines and quality gates Additional Requirements Experience in Local Government, particularly City of Cape Town Case and Records Management, would be advantageous